Shipping policy
EDIFIER Australia Shipping Policy
Overview
This Shipping Policy outlines how orders placed through the EDIFIER Australia online store are processed, shipped, and delivered within Australia.
By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
Order Processing & Dispatch
Orders are generally processed within 3-7 business days following successful payment confirmation.
Orders placed:
- on weekends,
- public holidays,
- during promotional campaigns,
- or during peak retail periods
may require additional processing time.
Where significant delays occur, we will make reasonable efforts to notify customers using the contact information provided at checkout.
Shipping Methods & Delivery Timeframes
Standard shipping delivery estimates are generally:
- Metro areas: 3-7 business days
- Regional areas: 3–10 business days
Delivery timeframes are estimates only and may vary depending on:
- delivery location,
- courier operations,
- weather events,
- peak shipping periods,
- or circumstances outside our reasonable control.
Deliveries are typically completed by third-party courier or postal providers to the delivery address supplied during checkout.
Free Standard Shipping
EDIFIER Australia may offer free standard shipping promotions on selected products and eligible orders within Australia.
Eligibility for free shipping may depend on:
- order value,
- product dimensions,
- weight,
- delivery location,
- or courier limitations.
Free shipping promotions may be modified, suspended, or withdrawn at any time without notice unless otherwise required by law.
Oversized, Heavy, or Special Handling Orders
Certain products may require additional shipping charges due to:
- size,
- weight,
- remote delivery requirements,
- or special handling requirements.
Remote or extended delivery areas may incur additional freight charges regardless of order value.
If additional shipping charges apply after checkout, we will contact you before dispatching the order.
Orders requiring additional shipping approval will not be processed until written confirmation has been received from the customer.
Delivery Address Requirements
Customers are responsible for ensuring delivery details are accurate and complete at the time of purchase.
P.O. Box addresses may not be eligible for certain courier services or larger deliveries.
Where delivery restrictions apply, we may contact customers to:
- request an alternative address,
- arrange an alternative shipping method,
- or provide the option to cancel the order for a full refund.
If customer have provided an incorrect or incomplete delivery address, we may charge a redelivery fee for each subsequent delivery attempt.
If we are unable to obtain updated delivery information within a reasonable timeframe, the order may be cancelled and refunded to the original payment method.
Order Tracking & Customer Support
Once an order has been dispatched, customers will receive shipping confirmation and tracking details via email where available.
For shipping assistance or delivery enquiries, please contact our customer support team.
Email: support@au.edifier.com
Delivery Issues
Customers should inspect deliveries upon arrival where reasonably possible.
If an order arrives damaged, incomplete, or appears lost in transit, customers should contact our support team as soon as reasonably practicable so we can investigate with the relevant delivery provider.
Resolution timeframes may vary depending on courier investigations and circumstances.
Authority to Leave
Where authority to leave is selected or permitted by the courier provider, parcels may be left unattended at the delivery address.
Once delivery has been completed in accordance with the courier provider’s procedures, responsibility for the parcel transfers to the recipient.
Customers are encouraged to select secure delivery locations where possible.
Returns & Refunds
Returns and refunds are handled in accordance with:
- Australian Consumer Law,
- and the EDIFIER Australia Return Policy.
Customers may be entitled to remedies including repair, replacement, or refund where products fail to meet consumer guarantees under Australian Consumer Law.
Change-of-mind returns may be accepted subject to the conditions outlined in our Return Policy.
Where a product is confirmed to be faulty or damaged upon arrival, reasonable return shipping costs may be covered by EDIFIER Australia.
Refund processing timeframes may vary depending on payment providers and financial institutions.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies available to consumers under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Customers are entitled to remedies including repair, replacement, or refund for major failures and compensation for any other reasonably foreseeable loss or damage.
Currency
All prices displayed on the EDIFIER Australia online store are in Australian Dollars (AUD) unless otherwise stated.
Policy Updates
EDIFIER Australia reserves the right to update or modify this Shipping Policy from time to time.
Changes will apply to orders placed after the updated policy is published on the website.
Shipping Fees
EDIFIER Australia offers free standard shipping on most orders over $99 delivered within Australia, subject to the conditions below.
Shipping Fees Australia Wide
Orders over $99 is FREE SHIPPING
Orders under $99 shipping fees apply as per below:
$12.00 for headphones
$15.00 for speakers
PO Boxes & Parcel Lockers
EDIFIER Australia currently does not deliver to:
- PO Boxes
- Parcel Lockers
- Locked Bags
Customers must provide a valid residential or business street address for delivery.
If an unsupported delivery address is provided, we may contact you to arrange an alternative delivery address or cancel and refund the order where delivery cannot be completed.
Contact Information
EDIFIER Australia Customer Support
Email: support@au.edifier.com
Website: https://au.edifier.com/