Privacy policy
EDIFIER Australia Privacy Policy
Last Updated: 10th May, 2026
Overview
EDIFIER Australia respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how EDIFIER Australia collects, uses, stores, and discloses personal information when you access or use:
· the https://au.edifier.com/ website,
· online store,
· customer support services,
· marketing communications,
· and related services.
This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Collection of Personal Information
We may collect personal information directly from customers when:
· placing an order,
· creating an account,
· subscribing to marketing communications,
· contacting customer support,
· entering promotions,
· or interacting with our website.
The types of personal information we may collect include:
· full name,
· delivery and billing address,
· phone number,
· email address,
· payment details,
· order history,
· account information,
· communications with customer support,
· and website usage information.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
· IP address,
· browser type,
· device information,
· pages visited,
· referral sources,
· session activity,
· and cookie identifiers.
This information helps us:
· improve website performance,
· analyse website traffic,
· personalize customer experience,
· maintain website security,
· and prevent fraudulent activity.
Cookies & Similar Technologies
EDIFIER Australia uses cookies and similar technologies to:
· operate website functionality,
· enable shopping cart and checkout features,
· remember user preferences,
· improve website performance,
· measure advertising effectiveness,
· and provide relevant marketing content.
Third-party platforms used on our website may include:
· Shopify,
· Google Analytics,
· Meta Pixel,
· payment providers,
· and email marketing platforms.
Customers may manage or disable cookies through their browser settings; however, doing so may affect website functionality.
How We Use Personal Information
We may use personal information for purposes including:
· processing and fulfilling orders,
· providing customer support,
· managing returns and warranty claims,
· verifying transactions,
· preventing fraud,
· improving products and services,
· conducting analytics,
· sending service communications,
· and providing marketing communications where permitted by law.
Where required under Australian law, customers may opt out of marketing communications at any time using the unsubscribe link provided in emails or by contacting us directly.
Disclosure of Personal Information
EDIFIER Australia may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:
· payment processors,
· delivery providers,
· warehousing and logistics providers,
· cloud hosting providers,
· customer support platforms,
· marketing and analytics providers,
· and technology service providers.
We may also disclose personal information:
· where required by law,
· to respond to lawful requests,
· to protect legal rights,
· or in connection with a business transaction such as a merger, acquisition, or asset sale.
We do not knowingly sell personal information to third parties.
Overseas Disclosure
Some third-party service providers used by EDIFIER Australia may store or process personal information outside Australia.
Where overseas disclosure occurs, we take reasonable steps to ensure personal information is handled in accordance with Australian privacy requirements.
Data Security
EDIFIER Australia takes reasonable steps to protect personal information from:
· misuse,
· interference,
· loss,
· unauthorised access,
· modification,
· or disclosure.
Security measures may include:
· encrypted website connections,
· restricted system access,
· secure payment processing,
· and monitoring of website activity.
While we take reasonable precautions, no data transmission or storage system can be guaranteed to be completely secure.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
· provide services,
· comply with legal obligations,
· resolve disputes,
· maintain business records,
· and enforce agreements.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify the information.
Access & Correction
Customers may request access to personal information held by EDIFIER Australia and request corrections where information is inaccurate, incomplete, or outdated.
Requests may be submitted using the contact details provided below.
We may require identity verification before processing requests.
Marketing Communications
Customers may choose to receive promotional communications from EDIFIER Australia.
You may opt out of marketing communications at any time by:
· selecting the unsubscribe link in emails,
· or contacting our customer support team.
Service-related communications regarding orders, warranties, or customer support may still be sent where necessary.
Children’s Privacy
EDIFIER Australia does not knowingly collect personal information from children under the age of 15 without appropriate parental or guardian consent.
Changes to This Privacy Policy
EDIFIER Australia may update this Privacy Policy from time to time.
Updated versions will be published on the website and become effective from the date of publication.
Contact Information
EDIFIER Australia Privacy Officer
Email: support@au.edifier.com
Website: https://au.edifier.com/
If you believe your privacy has been breached, please contact us so we can investigate and respond appropriately.
You may also contact the Office of the Australian Information Commissioner (OAIC) regarding privacy-related complaints.
Website: www.oaic.gov.au