Standard shipping delivery estimates are generally 3-7 business days for metro areas and 3-10 business days for regional areas. Delivery timeframes are estimates and may vary depending on location, courier operations, weather, peak periods, or circumstances outside our reasonable control.

Yes. EDIFIER Australia offers free standard shipping on most orders over $99 delivered within Australia, subject to policy conditions. Orders under $99 currently ship at $12.00 for headphones and $15.00 for speakers.

EDIFIER Australia may accept change-of-mind returns within 30 days of the original purchase date, subject to the product being unused, in original condition, returned with original packaging, and including all accessories, manuals, documentation, cables, and included components. Australian Consumer Law rights continue to apply.

Compatibility depends on the inputs available on both devices. Selected EDIFIER models support Bluetooth, AUX/RCA, optical, USB or HDMI ARC, but not every model supports every connection. Check the product specifications and your TV or computer outputs before purchase.

Most EDIFIER powered speakers have built-in amplification and do not need a separate amplifier. Passive models such as P12 and P17 do not have built-in amplification and require a compatible external amplifier or receiver.

Visit our Downloads page to find the official app and download links for compatible speakers and headphones.

Orders are generally processed within 3-7 business days after successful payment confirmation. Orders placed on weekends, public holidays, during promotions, or peak retail periods may require additional processing time.

Once your order has been dispatched, we will email your shipping confirmation and tracking details where available. Use the tracking link in that email or on your Shopify order status page to follow the delivery.

We ship to most regions in Australia. Some remote or extended delivery areas may have longer delivery times or additional freight charges. A valid residential or business street address is required; we do not currently deliver to PO Boxes, Parcel Lockers or Locked Bags.

If your order has not yet been shipped, please contact our support team as soon as possible. Once shipped, orders cannot be modified.

All prices are displayed in Australian dollars (AUD), with applicable taxes and shipping charges shown at checkout. As orders are supplied for delivery within Australia, customers are not normally charged import duties.

Before returning any product, contact EDIFIER Australia customer support for return instructions and a Return Merchandise Authorisation (RMA) where applicable. Include your order number or proof of purchase, product model, serial number where applicable, and a description of the issue.

Yes. EDIFIER products purchased through authorised Australian channels are covered against defects in materials and workmanship under normal use. Warranty periods vary by product, and proof of purchase is required. See our Warranty Terms for details.

The warranty covers manufacturing defects and hardware issues under normal use. It does not cover damage caused by misuse, accidents, or unauthorized modifications.

Please contact us as soon as reasonably practicable after delivery or after discovering the issue, with photos or videos where possible. We will assess the issue and arrange a suitable solution as quickly as possible.

Powered (active) speakers include built-in amplification and can connect to compatible audio sources directly. Passive speakers do not include amplification and require an external amplifier or receiver. EDIFIER P12 and P17 are passive models; check each product page for its requirements.

It depends on your use case:

• For TV and entertainment, choose a model with an input supported by your TV, such as optical or HDMI ARC.
• For desktop listening, consider compact powered models such as M60 or M90.
• For studio or content creation, consider monitors such as MR3 or MR4.
• For portable or tabletop listening, consider a model such as ES60.

For stereo bookshelf or desktop speakers, start with stable placement near ear level and position the left and right speakers evenly around your listening position. Wall distance and toe-in vary by model and room, so follow the product manual and adjust by listening. Portable speakers, soundbars and subwoofers may require different placement.

Different audio files and sources contain varying sound characteristics. For the best experience, try high-quality audio files and different tracks.

Sound performance can vary depending on your environment, listening preferences, and the audio source. Adjust settings or try different tracks to optimise your experience.

For mains-powered models, check the power cable, wall outlet and power switch. For battery-powered models, charge the speaker using the specified cable and power requirements before trying again. Passive speakers such as P12 and P17 do not power on and must be connected to an amplifier or receiver.

Ensure the speaker is powered on, the correct input source is selected, and all cables are properly connected. Try adjusting the volume or testing with another device.

Check that both speakers are properly connected and cables are secure. Try another audio source or device to identify the issue.

For models with Bluetooth, select the Bluetooth input and put the speaker into pairing mode, then confirm your source device is within range. Remove the old pairing record and try again if needed. Models without Bluetooth require a wired connection.

For models with Bluetooth, keep the source device within range and reduce interference from other wireless devices. Disconnect unused Bluetooth devices, remove the old pairing record and reconnect. Bluetooth performance can vary by model and environment.

Lower the input volume and check your audio source. Try using different cables or devices to isolate the issue.

For models supplied with a remote, check that the battery is installed correctly and not depleted, and ensure there are no obstacles between the remote and the speaker. Models without a remote use onboard controls or a compatible app where supported.

Check your device’s audio balance settings and ensure all cables are properly connected. Try another device to confirm whether the issue persists.