Refund policy

EDIFIER Australia Return & Refund Policy

Overview

At EDIFIER, we are committed to providing high-quality products and a positive customer experience.

This Return & Refund Policy outlines your rights and options when purchasing products through the EDIFIER Australia online store.

This policy operates in addition to your rights under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.

Change of Mind Returns

EDIFIER Australia may accept change-of-mind returns within 30 days of the original purchase date, subject to the conditions outlined below.

To be eligible for a change-of-mind return:

  • the product must be unused,
  • in original condition,
  • returned with original packaging,
  • and include all accessories, manuals, documentation, cables, and included components.

Products that show signs of use, damage, modification, or incomplete packaging may not qualify for a change-of-mind return.

For hygiene and safety reasons, certain products may not be eligible for return once opened unless required by Australian Consumer Law.

Faulty, Damaged, or Incorrect Products

If a product:

  • arrives damaged,
  • is faulty,
  • develops a manufacturing defect,
  • or is incorrectly supplied,

Please contact our customer support team as soon as reasonably practicable.

Depending on the nature of the issue, customers may be entitled to:

  • repair,
  • replacement,
  • refund,
  • or another remedy in accordance with Australian Consumer Law.

EDIFIER Australia may request:

  • proof of purchase,
  • photos or videos of the issue,
  • serial numbers,
  • or additional information to assist with assessment.

Return Authorisation Process

Before returning any product, customers must contact EDIFIER Australia customer support to obtain return instructions and a Return Merchandise Authorisation (RMA) where applicable.

Unauthorized returns may not be accepted or processed.

To assist with your return request, please provide:

  • order number or proof of purchase,
  • product model,
  • serial number where applicable
  • and a description of the issue.

Packaging Requirements

Returned products should be securely packaged to reduce the risk of transit damage.

Where reasonably possible, products should be returned using the original packaging together with all included accessories and documentation.

EDIFIER Australia is not responsible for products damaged during return transit due to inadequate packaging.

Return Shipping Costs

For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise required by law.

Where a product is confirmed to be faulty, damaged, or not compliant with consumer guarantees under Australian Consumer Law, reasonable return shipping costs may be covered by EDIFIER Australia.

We recommend using a tracked shipping service for all returns.

Refund Processing

Once returned products are received and inspected, eligible refunds will be processed to the original payment method used for the purchase.

Refund processing timeframes may vary depending on:

  • financial institutions,
  • payment providers,
  • and processing systems.

Customers should generally allow several business days for refunds to appear in their account following processing confirmation.

Non-Returnable Items

The following items may not be eligible for return unless required under Australian Consumer Law:

  • clearance or final sale items,
  • opened software products,
  • gift cards,
  • products damaged through misuse,
  • or products modified after delivery.

Policy Updates

EDIFIER Australia reserves the right to update or modify this Return & Refund Policy from time to time.

Updated versions will apply to purchases made after the revised policy is published on the website.

Contact Information

EDIFIER Australia Customer Support

Email: support.@au.edifier.com
Website: https://au.edifier.com/

EDIFIER Australia Warranty Terms

At EDIFIER, we are committed to delivering high-quality audio products designed for performance, reliability, and long-term enjoyment.

These Warranty Terms apply to EDIFIER, Airpulse, and Hecate branded products purchased from authorised Australian retailers and authorised Australian online sales channels.

Manufacturer Warranty Coverage

EDIFIER products are covered by a manufacturer warranty against defects in materials and workmanship under normal consumer use from the original date of purchase.

Warranty periods are generally as follows unless otherwise specified:

  • EDIFIER Home Audio Speakers: 1 Years
  • Airpulse Active Speakers: 1 Years
  • EDIFIER Portable Audio Products: 1 Year
  • Hecate Gaming Products: 1 Year

Proof of purchase is required for all warranty claims.

What This Warranty Covers

This manufacturer warranty covers:

  • Manufacturing defects
  • Faulty workmanship
  • Defective components
  • Hardware failures occurring during normal intended use

Where a valid warranty claim is confirmed, EDIFIER may:

  • Repair the product using either new or refurbished parts
  • Replace the product with the same or an equivalent product
  • Provide a refurbished replacement unit of equivalent condition and performance
  • Provide another remedy in accordance with Australian Consumer Law

What This Warranty Does Not Cover

This warranty does not apply to:

  • Accidental damage or neglect
  • Misuse or abuse
  • Improper installation
  • Unauthorized modifications or repairs
  • Damage caused by liquids, moisture, or power surges
  • Cosmetic wear and tear
  • Use outside intended product purpose
  • Damage caused by external equipment or third-party accessories

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This manufacturer warranty operates in addition to other rights and remedies available to consumers under Australian Consumer Law.

Nothing in these Warranty Terms excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

Limitation of Liability

To the extent permitted by law, EDIFIER’s liability is limited to the repair, replacement, or refund of the product.

Nothing in these Warranty Terms limits or excludes consumer rights that cannot lawfully be excluded under Australian Consumer Law.

Authorised Australian Retailers

To ensure product authenticity, warranty eligibility, local compliance, and Australian after-sales support, customers are encouraged to purchase EDIFIER products through authorized Australian retailers and approved Australian sales channels.

Products purchased through unauthorised resellers, grey-import channels, or overseas marketplaces may not qualify for Australian warranty support or local service assistance

Warranty Claims Process

To submit a warranty claim, please contact our customer support team and provide:

  • Proof of purchase
  • Product model number
  • Serial number (where applicable)
  • Description of issue
  • Photos or videos where requested

Our support team will assess the claim and advise the appropriate next steps in accordance with Australian Consumer Law obligations.

Contact Information

EDIFIER Australia Customer Support

Email: support@au.edifier.com
Website: https://au.edifier.com/